HelloReport

New Included in every plan

AI property inspection software for letting agents

The HelloReport AI Assistant drafts condition grades, descriptions, defects and meter readings from the photos you already take. You check each suggestion and decide what goes in the report.

Book a demo Try for free

14 day free trial. No card needed. Already a customer?
Turn it on in Report Settings

A tablet showing a photographed radiator, tied with a green ribbon, beside a checklist with three ticks

A first draft from your photos

Add photos to a room or an item and the assistant gets to work while you carry on. In the app, tap Analyse photos with AI. When it has finished, you see Suggestions ready. On check-ins and check-outs it also reads meter photos.

  • Condition and cleanliness grades

    Each grade comes with a short reason.

  • Descriptions from photos

    Drafted from what is in the photos. Keep the one you wrote, or replace it with the suggested version.

  • Defects, linked to the photo

    Each suggested defect is linked to the photo it was spotted in.

  • Meter readings from a photo

    Supply type, serial number and reading, including day and night readings on Economy 7 meters.

Suggestions from your photos

Accept, edit or reject each suggestion before you save. If you have already written a description, you can keep it or replace it with the suggested version. Nothing changes in your report until you save.

  • Works in check-in, check-out and inspection reports
  • On the web and in the app on iPhone, iPad and Android
  • Attach photos already taken for that room or item as defect evidence

Meter readings from photos

On check-ins and check-outs, photograph the meter and the assistant reads the supply type, serial number and reading, including day and night readings on Economy 7 meters.

A reading lower than the one recorded at check-in is flagged for you to check. If a value is already recorded, you choose whether to keep it or use the suggested reading.

A summary for the top of the report

Check-in and check-out reports now have a Summary section. Select Summarise this report and the assistant writes a short overview from what has been recorded in the rooms, keys, detectors and meters.

Edit, add or remove any line. If the report changes afterwards, HelloReport lets you know the summary may need updating, and your edits are kept unless you choose to replace them.

The updated web report editor

We've updated the web report editor for all teams, whether or not they use the AI Assistant. Each room, item and meter has its own page, with navigation showing your progress and what is left to review.

Add and edit defects on the page and, on check-outs, compare each field with the check-in record.

You stay in control

  1. Suggestions are accepted, edited or rejected one at a time, and nothing changes in the report until you save.

  2. The assessor remains responsible for the finished report. Check each suggestion against what you saw at the property.

  3. Signed-off reports show which values came from the assistant and which were the assessor's own.

Your data

When the AI Assistant is on, report photos and the relevant report details are sent to our AI provider to create suggestions. We use this data only to provide the feature, and it is not used to train shared AI models. The summaries it writes leave out the property address and the names of tenants, landlords and assessors.

Included in your HelloReport subscription

There is no extra charge, no credits to buy and no usage cap. Users and reports are unlimited on every plan, and the assistant works in check-in, check-out and inspection reports on the web and in the app.

Already a customer? Turn it on in Report Settings

New teams have the AI Assistant switched on from day one. For existing teams it stays off until an account owner or manager turns it on.

  1. Sign in to HelloReport on the web and open the account menu.
  2. Choose Report Settings, then the AI Assistant tab.
  3. Switch on Enable AI Assistant.
  4. Choose the report types to use it for: Check In, Check Out and Inspection.
  5. Select Save settings. Your team can use it on their next report.

Make sure your team has the latest version of the HelloReport app.

Questions about the AI Assistant

Does the AI Assistant cost extra?
No. It is included in every HelloReport subscription, with no extra charge, no credits to buy and no usage cap.
Which reports does it work in?
Check-in, check-out and inspection reports, on the web and in the HelloReport app on iPhone, iPad and Android. Meter readings and the report summary are part of check-ins and check-outs.
Do we have to use its suggestions?
No. Every suggestion waits to be accepted, edited or rejected, and nothing changes in the report until you save. A team that would rather not use it can leave it switched off.
Can we start with just one report type?
Yes. In Report Settings an account owner or manager chooses which of Check In, Check Out and Inspection the assistant is used for, and can change that at any time.
Can we tell which parts of a report came from the assistant?
Yes. Signed-off reports show which values came from the assistant and which were the assessor's own, and the assessor remains responsible for the finished report.
What happens to our photos?
When the assistant is on, report photos and the relevant report details are sent to our AI provider to create suggestions. The data is used only to provide the feature and is not used to train shared AI models. Summaries leave out the property address and the names of tenants, landlords and assessors.

Try the AI Assistant on your next report

Book a guided demo or start a free trial. The AI Assistant is included from the start.

Book a demo Try for free

Already a customer? Turn it on in Report Settings. New to HelloReport? Start with how it works. Prices are on the pricing page.